In all honesty a company like this should not exist at all. Would recommend everyone to steer clear whether that's in an employee role or as someone purchasing any services from them. Kier is a major contractor in the social housing sector, but it seems like it is one of the worst. Click on a service above for more options or click here to look up another property. Appalling customer service. Reviews from Kier Group employees about working as a Truck Driver at Kier Group in Bridgend. This is because it is better to look into your concerns while the issues are still fresh in everyones mind. As a supplier , Pembroke school contact us for service and we supplied and invoiced. If you do not want this to happen, it is important that you tell us. If the member of staff cannot help, they will explain why and you can then ask for a formal investigation. If necessary, we will talk to the staff or others involved and look at our policies and any legal entitlement and guidance. Property Results | Resident Service Portal - bridgend.kier.co.uk Employers / Post Job. Chris. All it took was one call and I had an electrician out within two days. . Home | Resident Service Portal - Kier Bridgend. A danger zone that was taped off my one of there employees and still not repaired 6/7 months later, absolute shocking service and staff, I was driving along Manston Road this evening 1815ish and had the pleasure of one of your racers (WR20 NWN, Now parked on Ulster road) well within a car length of the back of my vehicle for the entire journey while it is chucking it down. Also kier is a racist company, if 50 ppl were to apply only English white folks would get selected. 3.3. You can report environmental health issues such aspollution,pest control,infectious diseases andfood complaints to Shared Regulatory Services. However, we also consider that our staff have the same rights. However, if you want to express your concern or complaint formally, we will look into this ourselves and respond to you. Bridgend Local - Kier Group CEO is optimistic that, with | Facebook 2023 Trustpilot A/S. Start of main content. And we had to send them proof !And during that 70 days - not one apology ! Click on a service above for more options or click here to look up another property. Sign in. Reviews from Kier Group employees about working as a Recycling Worker at Kier Group. And all they can say is, cant get anyone to do the job!! Manchester- Optimum House. Sometimes, you might be concerned about matters that are not covered by this policy e.g. If your concern is straightforward, we will usually ask somebody from the service to look into it and get back to you. when a legal framework applies and we will then advise you about how to make your concerns known. So many issues with everybodys homes its unbelievable. If we did not do something well, we will aim to put it right. Snapshot; Why Join Us; 704 . We appreciate your views and will use them to improve our website. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. 30 Oak Hillside, Broadlands, Bridgend, CF31 5BZ. Resolver is free. I wouldnt ever buy again. When you express your concerns or complain to us, we will usually respond in the way we explain below. He or she will try to resolve it for you there and then. If you had to pay for a service yourself, when you should have had one from us, or if you were entitled to funding you did not receive we will usually aim to make good what you have lost. Absorbent Hygiene Products and Nappy collection service request. We have a separate policy to manage situations when we find that someones actions are unacceptable. Kier | Our Locations A free inside look at company reviews and salaries posted anonymously by employees. In complex cases, we will draw up an investigation plan. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Email: He was professional and patient. Opens in 1 day. give you regular updates, including telling you whether any developments might change our original estimate. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Kier. Click on a service above for more options or click here to look up another property. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Working at Kier Group in Bridgend: Employee Reviews | Indeed.com Find jobs For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Well always be on hand with guidance and support to help you get the results youre looking for. Updated on 24/03/2023 . Please contact the Data Protection Officer, Legal and Regulatory Services, Bridgend County Borough Council, Civic Offices, Angel Street, Bridgend CF31 4WB, tel: 01656 643565 or foi@bridgend.gov.uk. If your request was completed after 12pm they should be collected tomorrow. Will try put the boot cam on youtube for your enjoyment. Reviews from Kier Group employees in Bridgend about Pay & benefits. 63 Wood Green, Cefn Glas, Bridgend, CF31 4AT. ComplaintsLegal and Regulatory ServiceBridgend County Borough CouncilAngel StreetBridgendCF31 4WB. Property Results | Resident Service Portal - bridgend.kier.co.uk For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. We offer a chargeable service to businesses within Bridgend County Borough. You will then be given the name of the person responsible for communicating with you while we consider your complaint. Just glad I was never a council tenant who had to rely on them for anything despite the fact that I worked for them. Kier Group plc. 2nd Floor, Optimum House, Clippers Quay, Salford Find opening times for Kier in Maesteg Road, Tondu, Bridgend, CF32 9HZ and check other details as well, such as: phone number, . Fitzalan school, Cardiff.What a disgusting place with very rude management only seemed interested in brownie points with directors who were visiting the site, on site mood while working was miserable at best, not good at all! Please contact the Data Protection Officer, Legal and Regulatory Services, Bridgend County Borough Council, Civic Offices, Angel Street, Bridgend CF31 4WB, tel: 01656 643565 or foi@bridgend.gov.uk. Tell them that you want us to deal with your concern formally. We aim to learn from our mistakes and use the information we gain from complaints to improve our services. Our Senior Management Team considers a summary of all complaints quarterly and is made aware of all serious complaints. Weve helped millions of people find a resolution. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. 30 Oak Hillside, Broadlands, Bridgend, CF31 5BZ. . Here are 8 tips for writing great reviews. Companies can ask for reviews via automatic invitations. We may exceptionally be able to look at concerns which are brought to our attention later than this. Nobody seems able to locate any of the three that have supposedly arrived! Kier Opening Times in Tondu. Child and Adolescent Mental Health Services (CAMHS) - Cwm Taf Morgannwg Have now been waiting a year for a kitchen unit door to be replaced which had been damaged before handover. Bridgend County Borough Council is committed to dealing effectively with any concerns or complaints you may have about our services. We will raise awareness amongst all relevant council employees of the requirement to deal with any complaints regarding the Councils compliance with the Welsh Language Standards to ensure that such complaints are investigated fully and impartially. We will make sure that your dealings with us in the future do not suffer just because you have expressed a concern or made a complaint. Sign in. All they are doing is stealing from hard pressed Houston associations and their tenants who can ill afford this sort of loss. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Consumer guides, newsletters, surveys and more! They were so bad that Sheffield Council actually took control of repairs back in house once the contract was up for renewal. Bridgend County Borough Council embraces the Service Delivery, Policy Making and Operational Welsh Language Standards with which it is expected to comply positively and will strive to ensure that the use of the Welsh language in Bridgend is developed and promoted. Let us know you've had a happy experience, Let us know you've had an average experience, Unreasonable Behaviour Vexatious Policy December 2022 - PDF 172Kb, Insurance Claims Complaints Procedure - DOCX 14Kb. (MASH) The Bridgend Multi-Agency Safeguarding Hub, or MASH, provides safeguarding services from both the . In Bridgend, where a private contractor Kier collects waste, a spokesperson for the council said: "A number of Kier staff have been advised to self-isolate following potential exposure to a . So he was doing it whilst people swimming until 2 oclock. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Property Results | Resident Service Portal - bridgend.kier.co.uk See jobs, salaries, employee reviews and more for Bridgend location. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 The public is able to raise complaints with the Councils compliance with the Welsh Language Standards under this Complaints Procedure using the process described. I see a lot of ppl complaining about kier. I complained on the way out and the manager of the leisure centre said he was ment to finish by 1 oclock. Additional sacks for refuse because you have run out - Must be pre-ordered via the . However, sometimes you may have a statutory right of appeal e.g. If your complaint is more complex, we will: The person who is investigating your concerns will aim first to establish the facts. In times of trouble or distress, some people may act out of character. 23 Cemetery Road, Bridgend, CF31 1NA. Housing Association, NHS) we will usually work with them to decide who should take a lead in dealing with your concerns. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Submit Review . Glad to finish here and move on. Kier Group plc is a construction, services and property group active in building and civil engineering, support services, public and private housebuilding, land development and the Private Finance Initiative. If you think a vehicle has been abandoned, you can report this to us online. Also kier is a racist company, if 50 ppl were to apply only English white folks would get selected. Our drainage is so bad they have had to redo so much of it and the road we have just finally a year late had laid has got to be dug up to have a new drain laid. reporting a faulty street light, requesting an appointment etc) then this policy does not apply. Click on a service above for more options or click here to look up another property. Our Cabinet also considers our response to complaints at least twice a year. Complaints Officers can advise on the type and scope of complaints they can consider. If the complaint is about a body working on our behalf (e.g. Kier | All Locations We are working with industry leaders, regulators and government to make your voice heard and improve customer service. I was picking up my wife, with the kids in the back. If the council has failed in its compliance with the Welsh Language Standards, it will apologise to the complainant and will consider any shortfall in compliance when reviewing any relevant internal processes or practices. 63 Wood Green, Cefn Glas, Bridgend, CF31 4AT. Tel: 01656 643643 Email: . If we find that we got it wrong, we will tell you what and why it happened. Kier Group Employee Reviews for Recycling Worker For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Disgrace of a company ! Submit Review. Email: The extent of this investigation will depend on how complex and how serious the issues you have raised are. 75 days later they are still making excuses as to why they cannot pay the invoicecan't pay by debit or credit cardcan't pay by paypal or send a chequeafter 60 days of having the invoiced they claimed that we had addressed it incorrectly and would not be paid by bank transfer until a new invoice was submitted.We did that and added late payment interestThen they claimed our bank details could not be verified! This policy does not apply to Freedom of Information or data access issues. We share summary (anonymised) information on complaints received and complaints outcomes with the Ombudsman as part of our commitment to accountability and learning from complaints. Additional sacks for refuse because you have run out - Must be pre-ordered via the Customer . Thank you for taking the time to submit your feedback. Wish I could give less than 1 star. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Simple! the worst people I ever worked for now there disputing my hours, Appalling behaviour from its staff working at Torbay Hospital rude to patients and staff.. Intimidating.. smoking on site.. a disgrace.. those staff do not deserve there jobs, I truly cannot fault this company. We will explain how and why we came to our conclusions. I have contacted Kier on numerous occasions and still had no response .. Conway House. Property Results | Resident Service Portal - bridgend.kier.co.uk Verification can help ensure real people write reviews about real companies. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR Manchester- Optimum House 2nd Floor, Optimum House, Clippers Quay, Salford M50 3XP . Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 They make it compulsory to wear bleary vision goggles and its snowing I cant wear a woolly hat under hard hat! This will be provided for each financial year. kier bridgend complaints. Click on a service above for more options or click here to look up another property. If you make a request for a service and then are not happy with our response, you will be able to make your concern known as we describe below. Thank you for taking the time to submit your feedback. We will aim to resolve concerns as quickly as possible and expect to deal with the vast majority within 20 working days. I have now contracted the council to show what they have done. 46 Pyle Inn Way, Pyle, Bridgend, CF33 6LP. Conway House, St Mellons Business Park Cardiff . Enter your postcode and, when prompted, select your address from the drop-down menu. Your feedback. . . Information provided by various external sources. If we did something wrong, well apologise and, where possible, try to put things right for you. If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all . These folks decided to conduct work outside our block of flats at 2 in the morning. Last Service 27/04/2023 Next Service 04/05/2023 Refuse Sacks collection. You can report a damaged or faulty street light online via My Account. Find more info on Cylex | See Reviews . . We do not view behaviour as unacceptable just because someone is forceful or determined. Anyone can write a Trustpilot review. Kier | Our Locations Wales, Bridgend, Bridgend . If you are approaching us for a service for the first time, (e.g. You can report a missed waste or recycling collection on the Kier website: Enter your postcode and, when prompted, select your address from the drop-down menu. Click on a service above for more options or click here to look up another property. We take your concerns and complaints seriously and try to learn from any mistakes weve made. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Learn more about Resolver Pro and how to claim your business. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. have been disadvantaged personally by a service failure or have been treated unfairly. (In any event, regardless of the circumstances, we will not consider any concerns about matters that took place more than three years ago.). Ppl of ethnic origin get blackballed or a victim racial filtering. Kier Group Employee Reviews for Truck Driver in Bridgend Please place your recycling and waste at your propertys edge by 7am on your collection day. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, Let us know you've had a happy experience, Let us know you've had an average experience, Report faulty/damaged street light online. Bank Holiday Service Changes and Opening Hours Strike Action Service Updates Patient information about Streptococcus A (Step A) infections Support With the Cost of Living Vaccinations - Flu Vaccine and COVID-19 Booster NHS 111 Wales Local NHS Health Services Support for parents, families and carers Cancer Support Organ Donation Help Support for our Ukraine Visitors in Cwm Taf Morgannwg . For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Best and worst companies at resolving issues. Kier Tondu opening times Maesteg Road | FindOpen UK You can report a missed waste or recycling collection on the Kier website: Thank you for taking the time to submit your feedback. This could include files, notes of conversations, letters, e-mails or whatever may be relevant to your particular concern. You can get in touch with our central complaint contact point on tel 01656 643565 if you want to make your complaint over the phone. If you are reporting a missed recycling collection, you can also select what container or bag was missed, and if a sticker was applied. Bins across Wales being left uncollected as staff are self isolating recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Nov 09, 2020. Maesteg Road, Tondu Bridgend CF32 9HZ 01656 726010 gareth.barnes@kier.co.uk. 62 Village Court, Broadlands, Bridgend, CF31 5DY. We will look at relevant evidence. You may change your settings at any time or accept the default settings. And one of Kiers workers was grinding metal and sparks was flying everywhere. Resolver is a totally free service that you can use to complain effectively. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. . I was unfortunate enough to be behind one of Kier's flatbed pickups a few months ba ck when his full load started hurling off the back of the flat bed onto my mini a few months back, the damage to my car was just short of 1,000 I have video footage as well as 2 witness statements however the driver of Keir was well aware of the incident as he come back around the roundabout to remove all the load which ended un being in pieces - black plastic sheets of some sort. kier bridgend complaints. Terrible customer service. . Absolute shocking experience and service with them, 6 months and still waiting for someone to come out and repair a very dangerous area within my garden. Refuse service complaint; Report missed collection; . Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. Working at Kier Group: 685 Top Reviews | Indeed.com Good pay and work/life balance, good bunch and lads and supervisors. Manchester- Optimum House. All complaints related to the standards (or any other service provided in Welsh) will be taken seriously and will be fully investigated to establish the validity of the complaint. Click on a service above for more options or click here to look up another property. We appreciate your views and will use them to improve our website. Contact details. Fill in the online form. Learn about working at Kier Group in Bridgend. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. Normally, we will only be able to look at your concerns if you tell us about them within six months. For example, the Welsh Language Board about services in Welsh. We believe that all complainants have the right to be heard, understood and respected. DO NOT SUPPLY - they are most unprofessional! Anybody knows if you can call someone here criminal? Click on a service above for more options or click here to look up another property. We can collect larger household items such as sofas, doors and beds. Reviews from Kier Group employees about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. You can report environmental health issues such as pollution, pest control, infectious diseases and food complaints to Shared Regulatory Services. Where there is a need for significant change, we will develop an action plan setting out what we will do, who will do it and when we plan to do it. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. Bought a new built property in Corby, nothing has gone right since day one - they put wrong flooring to start with, major plumbing issues and shower not working, now being told it is major issue and needs knocking walls and pipes relocating!!! Refuse service complaint; Report missed collection; . 2023 Resolver Consumer Online Limited. I was swimming in my local swimming baths. Answered all my questions. For the best experience please use a JavaScript enabled browser. We will not tolerate aggressive or abusive behaviour, unreasonable demands or unreasonable persistence. If we do not succeed in resolving your complaint, you may complain to the Public Services Ombudsman for Wales. writing to: Public Services Ombudsman for Wales, 1 Ffordd yr Hen Gae, Pencoed CF35 5LJ. Kier Group plc Reviews | Read Customer Service Reviews of kier.co.uk You can express your concern in any of the ways below. Recycling service complaint; Schedule. I recently had my place rewired and a few things weren't how I wanted them.
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