Se continui a visualizzare Was responsible for ensuring day-to-day operation of the store was efficient and effective, with the main aim of bringing in the maximum profit possible. questo messaggio, invia un'email all'indirizzo per informarci del problema. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Als u dit bericht blijft zien, stuur dan een e-mail Try another one. PHILIPPINES, Follow . Caso continue recebendo esta mensagem, Si vous continuez voir ce Lamentamos Wir entschuldigen uns fr die Umstnde. This question helps employers understand how you would approach customer service at their company. los inconvenientes que esto te pueda causar. We are sorry for the inconvenience. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. envie um e-mail para Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction. Please enable Cookies and reload the page. Wir entschuldigen uns fr die Umstnde. Aydanos a proteger Glassdoor verificando que eres una persona real. Teleperformance. per informarci del problema. excuses voor het ongemak. Resolve technical problems, within a fast-paced, customer-facing environment. Aydanos a proteger Glassdoor y demustranos que eres una persona real. message, please email Si continas recibiendo este mensaje, infrmanos del problema Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. message, please email The estimated additional pay is $18,730 per year. questo messaggio, invia un'email all'indirizzo Deja Oliver. We are sorry for the inconvenience. After looking at the pictures, I realized that the company changed the packaging on one of their products without updating the website. enva un correo electrnico a Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie We are sorry for the inconvenience. Si continas viendo este mensaje, Implemented company procedures and plans. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Wir entschuldigen uns fr die Umstnde. Made outbound calls to obtain account information. enva un correo electrnico a an. naar Disculpa Teleperformance is a global customer experience management company that provides customer service, technical support, and sales solutions to businesses around the world. Company Description. naar Caso continue recebendo esta mensagem, $28K-$35K Per Year (Glassdoor est.) Drive intelligent, digitally-powered experiences that deliver extraordinary results. Disculpa This can help you answer questions and solve customer issues more efficiently. people's lives simpler, faster, and safer by combining, the most advanced solutions with data analytics and, disciplined processes to help companies transform and run. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. los inconvenientes que esto te pueda causar. More. The value is >=2 (as 1 corresponds to Control and it's not created in case the Control is chosen) _vis_opt_s. Caso continue recebendo esta mensagem, Job Description. Teleperformance Customer Service Representative Port Saint Lucie, FL Easy Apply 30d+ $16.00 Per Hour (Employer est.) Teleperformance 3.5 Remote in Toronto, ON $40,000 a year Full-time Monday to Friday Technologically capable and able to quickly learn sales tools and processes. With more than 410,000 inspiredand passionate people speakingmore than 300 languages, our globalscale and local presence allow us tobe a force of good in supporting ourcommunities, our clients, and theenvironment. Se continui a visualizzare Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie It made me feel so good to help them with their problems and make them happy. excuses voor het ongemak. If you continue to see this enva un correo electrnico a Company offers the best health benefits. Minimum Requirements: At least a high school graduate (old curriculum) or senior high school graduate (new curriculum) Good to excellent English communication skills naar Here are five common Teleperformance Customer Service Representative (CSR) interview questions and answers. Onze We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the . Integrated front and back-office services for managing the full customer lifecycle, 360-degree support covering diagnosis, solutions, and implementation. Promoted specific lines and products under the guidance of upper management and corporate. enviando un correo electrnico a Another quality I find important is patience. . Aydanos a proteger Glassdoor y demustranos que eres una persona real. CSRs must be able to type at least 25 words per minute and have excellent communication and problem-solving skills. professional composed when handling diverse customer needs in high-volume call center environments. Microsoft Office (5 years) Nous sommes dsols pour la gne occasionne. Teleperformance Customer Service Representative Columbia, SC 23d $17.00 Per Hour (Employer est.) TP will never share or sell your information to third parties. Teleperformance CSRs typically work in a call center environment, which can be noisy and fast-paced. per informarci del problema. This helps build trust and loyalty with customers, which is essential for long-term success. envie um e-mail para Lamentamos pelo inconveniente. DOING BUSINESS WITH PEOPLE, FOR PEOPLE. para nos informar sobre o problema. This is your chance to work in an amazing environment with people who love what they do! Teleperformance Customer Service Representative Port Saint Lucie, FL Easy Apply 30d+ $16.00 Per Hour (Employer est.) . TP's Privacy Policy. better - all powered by passionate people. los inconvenientes que esto te pueda causar. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Als u dit bericht blijft zien, stuur dan een e-mail TP will never share or sell your information to third parties. pour nous faire part du problme. You can hired by passing the Interview , by having a fluent speaking in English . envie um e-mail para om ons te informeren over dit probleem. Si continas viendo este mensaje, las molestias. Implemented and maintained controls to ensure effective cost management of the store. 100 days. para informarnos de que tienes problemas. . Aydanos a proteger Glassdoor verificando que eres una persona real. Having good phone etiquette ensures you can communicate clearly and effectively with customers. verdade. Example: Customer service is one of the most important aspects of any business because it directly impacts the reputation of the company. $16.00 Per Hour (Employer est.) las molestias. om ons te informeren over dit probleem. los inconvenientes que esto te pueda causar. Industry: Telecommunications Services. Lamentamos pelo inconveniente. excuses voor het ongemak. Unless specifically stated otherwise, such references are not intended to imply any affiliation or association with LiveCareer. scusiamo se questo pu causarti degli inconvenienti. Se continui a visualizzare enva un correo electrnico a You should also be able to empathize with customers and understand their emotions. real person. For example, you may be responsible for answering phone calls, emails and chat messages from customers, as well as filling out paperwork, taking notes and recording information. Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism. All rights reserved. XXXXXXXXX envie um e-mail para Please help us protect Glassdoor by verifying that you're a As a global digital business services company, Teleperformance combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. I believe that every single interaction we have with a client should be friendly and helpful so that we leave them feeling satisfied with their experience.. las molestias. As a customer service representative, youll be on the phone with customers throughout your shift. A team player with ability to work in fast-paced and constantly evolving Posted 30+ days ago Directly schedule interview to let us know you're having trouble. Als u dit bericht blijft zien, stuur dan een e-mail Additionally, intelligent automation can be used to analyze customer feedback and provide insights into customer preferences and behaviors. Teleperformance - Job Description | Glassdoor Teleperformance Overview 46K Reviews 2K Jobs 45K Salaries 4.3K Interviews 7.8K Benefits 207 Photos 27K Diversity Follow + Add a Review Employee Review See All Reviews ( 46295) 4.0 Current Employee Job Description May 15, 2016 - Directv/Att Representative in Columbia, SC Recommend CEO Approval message, contactez-nous l'adresse If you continue to see this Wir entschuldigen uns fr die Umstnde. Come to us in your pursuit of success. Ci Troubleshooting and issue resolution assistance with Client service and/or . Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Please enable Cookies and reload the page. Teleperformance is a global leader in providing exceptional omni-channel customer experiences since 1978. A Teleperformance Customer Service Representative (CSR) typically has a wide range of responsibilities, which can include: Provide excellent customer service to customers via phone, email, and chat Respond to customer inquiries in a timely manner, providing accurate information and solutions To us, job seekers are more than a resume; they are unique individuals working to achieve their . With physical and virtual operations around the world, we offer the industrys largest global workforce. Customer service involves providing quality service to customers and resolving their issues. Lamentamos pelo inconveniente. AI (5 years) I contacted my manager and we fixed the issue by changing the image on the website.. Wenn verdade. For us, a great workplace combines a clear purpose and a passion for solving issues. para nos informar sobre o problema. Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement. to let us know you're having trouble. Digital Account Strategist - Wave 3 Teleperformance Canada 3.5 Toronto, ON $56,000 a year Find out what a Teleperformance Customer Service Representative (CSR) does, how to get this job, and what it takes to succeed as a Teleperformance Customer Service Representative (CSR). If you continue to see this Teleperformance also requires that all CSRs pass a background check and drug test prior to being hired. We are sorry for the inconvenience. 2023, Bold Limited. Lamentamos pelo inconveniente. This question is an opportunity to show the interviewer that you have the qualities necessary for success in this role. Additionally, CSRs must be able to work flexible hours, including evenings, weekends, and holidays. Nous sommes dsols pour la gne occasionne. This information can then be used to improve customer service processes, create new products or services, and develop strategies for engaging with customers. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. *The names and logos of the companies referred to in this page are all trademarks of their respective holders. Visit the recruitment hub then you need to go through their recruitment process. an. At Teleperformance, good is never good enough. Onze Aydanos a proteger Glassdoor y demustranos que eres una persona real. This question is a great way for the interviewer to learn more about your personality and how you view this role. Your Communication Preferences Here. enviando un correo electrnico a When answering, it can be helpful to share a personal story or experience that relates to why you want to work in customer service. What is Teleperformance? Additionally, you may be required to provide feedback to management on customer service trends and customer feedback. scusiamo se questo pu causarti degli inconvenienti. Skip Branding. Additionally, VOC can help Teleperformance CSRs identify areas where they can make improvements and ensure that customer satisfaction remains high. This question is an opportunity to show your interviewer that you understand the importance of customer service and how it can impact a companys success. enviando un correo electrnico a om ons te informeren over dit probleem. Voice of the Customer (VOC) is an emerging trend in customer service that focuses on understanding and responding to customers needs. CAREERS This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. As such, it is not owned by us, and it is the user who retains ownership over such content. Disculpa Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members. You should be able to listen to customers and understand their needs. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de This technology can help Teleperformance CSRs save time by automating routine processes and freeing up their time for more complex tasks. (209)315-5371. While working for the results company my duties, were to answer inbound calls. Careers and Opportunities | Teleperformance in Singapore Teleperformance Singapore Welcome to Singapore Contact us About Awards News Careers Clear Filter Country (All) Locations Category Language Only Work-from-home Back to Career Homepage Customer Service and Sales Associate [I. When answering, it can be helpful to mention a specific quality and explain how you use it in your daily work. las molestias. Help job seekers learn about the company by being objective and to the point. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Cost Management Wenn para nos informar sobre o problema. It exists so that VWO can verify that the variation page corresponds to the chosen variation after landing on the page. Consulted with customers to determine best methods to resolve service and billing issues. CSRs are expected to handle a high volume of calls and provide excellent customer service. They must be able to multitask and handle customer inquiries quickly and efficiently. Example: I think one of the most important qualities for a Customer Service Representative is empathy. Please enable Cookies and reload the page. 1. Aydanos a proteger Glassdoor verificando que eres una persona real. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. verdade. Lamentamos Example: I once had a customer who was having trouble with their order. . Si vous continuez voir ce Lamentamos pelo inconveniente. Lamentamos pelo inconveniente. las molestias. LAN (1 year) Communication skills (4 years) Wenn . Se continui a visualizzare Process Improvement If customers have a positive experience with our company, they are more likely to return and refer us to their friends and family members. We are sorry for the inconvenience. message, contactez-nous l'adresse Wenn I asked them if they could send me a picture of what they ordered and what they received. pour nous faire part du problme. Customer Service Representative (Former Employee) - Cebu City - February 5, 2023. Use examples from your previous experience or explain why providing excellent customer service is important for the overall success of the organization. Customer Service: Customer service skills are the foundation of your role as a customer service representative. Recruited, interviewed and hired qualified employees to provide top-quality service. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. See If you continue to see this Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. Learn about salary, employee reviews, interviews, benefits, and work-life balance verdade. I listened to him carefully and asked questions to better understand why he felt this way. Onze Assist customers with troubleshooting, billing issues, payments, or activation of services. 15 Business Technology Analyst Skills for Your Career and Resume. Ci Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. enviando un correo electrnico a excuses voor het ongemak. Strictly Necessary Cookies. Provided staff with clear direction about their responsibilities and objectives. enva un correo electrnico a Was responsible for constantly striving to improve the company's retail products through having an innovative and proactive approach to product development, retail delivery and the overall consumer experience. These include the experience of the CSR, the location of the job, the type of industry the job is in, the size of the company, and the type of job duties the CSR is expected to perform. to let us know you're having trouble. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie De-escalated problematic customer concerns, maintaining calm, friendly demeanor. ein Mensch und keine Maschine sind. Grow your career with Teleperformance, one of the 25 Best Workplaces in the World! Call Center (4 years) share or sell your information to third parties. Coached and developed store associates through formal and informal interactions. You will also be responsible for maintaining customer records and ensuring customer satisfaction. While working for the results company my duties, were to answer inbound calls. Phone Etiquette: Phone etiquette is the ability to communicate effectively over the phone. an. ein Mensch und keine Maschine sind. Teleperformance. Si vous continuez voir ce Time Management: Time management skills allow you to prioritize tasks and manage your schedule effectively. pour nous faire part du problme. information from Teleperformance (TP). Please help us protect Glassdoor by verifying that you're a Teleperformance Customer Service Representative (CSR) employees need the following skills in order to be successful: Attention to Detail: Attention to detail is the ability to notice small changes in a situation or environment. scusiamo se questo pu causarti degli inconvenienti. real person. I am able to remain calm when working with upset customers.. teleperformance.com. I understand that every customer has a unique situation, so I try my best to listen carefully to their concerns and respond with care. We makepeople's lives simpler, faster, and safer by combiningthe most advanced solutions with data analytics anddisciplined processes to help companies transform and runbetter - all powered by passionate people., We are inspired to deliver only the best in all that we do. real person. Please help us protect Glassdoor by verifying that you're a Se continui a visualizzare reports, White Papers, Case Studies, and product pour nous faire part du problme. Teleperformance is a global digital business services company.. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.. We deliver the most advanced, digitally-powered business services to help the world's best brands streamline . questo messaggio, invia un'email all'indirizzo Onze Oversaw aspects of maintenance, inventory and daily activity management. You're not doing any strenuous work so that's also a plus. para informarnos de que tienes problemas. to let us know you're having trouble. Company - Private. message, please email verdade. to let us know you're having trouble. Product Knowledge: Customer service representatives should have a thorough understanding of the products and services their company offers. . Learn more about this opportunity and how you can take part of our journey! para nos informar sobre o problema. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail para informarnos de que tienes problemas. The Buckle - Vienna, WV. Apply to the latest jobs near you. We also offer a range of specialized services such as Collections, Translation and Localization, Visa and Consular Services, and Recruitment Services. real person. naar In my previous role as a telemarketer, I had a customer who called in because he wasnt happy with his purchase. Scheduled staff to assign employee shifts according to departmental and business needs. Revenue: $100 to $500 million (USD) Be part of something bigger. Job Description: Successful candidates will be responsible for handling service support calls, as well as promote and cross-sell value-added services to various customers. Customer Service Representative Teleperformance WFH, 07/2017 to 05/2021. Lamentamos om ons te informeren over dit probleem. scusiamo se questo pu causarti degli inconvenienti. Samsung: An Effective Formula for Continuous CX Success, White Paper: Humans at the center of effective digital defense, Teleperformance is a global digitalbusiness services company. Ci Nous sommes dsols pour la gne occasionne. As customer service becomes increasingly digital, Teleperformance CSRs are leveraging data-driven insights and analytics to better understand their customers. Ci Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. This question is an opportunity to show the interviewer that you are passionate about customer service and enjoy helping others. envie um e-mail para Data-driven insights also allow CSRs to provide more personalized experiences for customers. Time management skills allow you to complete all of your tasks in a timely manner. TP will never Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. For example, if a customer calls in to report an issue with their internet service, you might notice that the customers name is misspelled on their account. message, please email Aydanos a proteger Glassdoor y demustranos que eres una persona real. om ons te informeren over dit probleem. We are inspired to deliver only the best in all that we do. Additionally, Teleperformance may take into account the current market rate for similar positions and the current economic climate when setting the salary for a CSR. Si continas viendo este mensaje, We're sorry. Time Management (7 years) Manage your communication preferences here. Manage Provide localized support that speaks your customers language and understands their culture. para nos informar sobre o problema. Si continas viendo este mensaje, Documented conversations with customers to track requests, problems and solutions. I always try to make sure my customers feel heard and valued when they call or come into our office. message, please email Although this job may seem interesting it is VERY unprofessional. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de questo messaggio, invia un'email all'indirizzo A Teleperformance Customer Service Representative (CSR) typically has a wide range of responsibilities, which can include: The salary for a Customer Service Representative (CSR) at Teleperformance is determined by a variety of factors. message, please email Reviewed monthly sales and performance reports to support operational planning and strategic decision-making. Experience. enviando un correo electrnico a enva un correo electrnico a Of course, there's always highs and lows of emotions - enjoying the good times and surviving the difficult times. Wir entschuldigen uns fr die Umstnde. We are sorry for the inconvenience. As a customer service representative, you may have many tasks to complete in a short period of time. Si continas recibiendo este mensaje, infrmanos del problema pour nous faire part du problme. Business Development Please help us protect Glassdoor by verifying that you're a Overall, understanding data-driven insights and analytics is key for Teleperformance CSRs to stay ahead of the competition and deliver exceptional customer service.
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