endobj If you drop litter we may issue you with a 150 fixed penalty notice. Rubbish Collections . A site to help anyone submit a Freedom of Information request. It looks filthy and affects everyones mental health. Bins should be seen easily from the road. It has agreed to pay Ms M 350 for the avoidable distress caused. The Council will remedy the injustice this caused with the actions listed at the end of this statement. The Council has refunded one of the fees. really sad! Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport New Customers. Thanks for getting back to me. Please try and keep your message as brief as possible. Maybe they should spend more time actually collecting the rubbish piled up outside the recycling centre than trying to rob people in broad daylight. | Copyright 2013 Merton Council and its licensors. 020 8770 5000. They don't collect things on time and bins go missing and are not replaced. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. If you have not uploaded information onto this website before, you will need to create a secure accountfirst by clicking on 'create an account' before you canlogin. (and abatement notices issued, if applicable) by the council within these 5 0 obj . Governance presented the report, advising that complaints levels - Accumulation of rubbish/waste (To clarify, I would like to know the Mr X complains on behalf of Mr Y about incorrect invoices for Mr Y's care, other aspects of Mr Y's care, and failure to complete a carer's assessment for Mr X. Mr X says the alleged failings have gone on "for years" and have caused pain and misery. services through our wholly owned subsidiary These adverts enable local businesses to get in front of their target audience the local community. Not all concerns are handled as 'complaints', for example a faulty streetlight, graffiti, an abandoned car or a missed bin collection are faults or service requests and are handled quickly outside of the complaints process. The Ombudsman's view is the delay was due to the lack of the lack of availability of the type of housing needed. 12 months later and "further examples" of these problems are still prevalent. @merton council - If I hear of, or am made aware of, any future instances of animal negligence at the hands of miss Danielle Holloway that results in either harm to a dog or the death of a dog then I will be making this public knowledge and informing the tabloids. time periods: - Noise complaints (if possible to be further broken down by totals each "We're investing in more mobile CCTV to be deployed in hot spots across the borough. Due to the national HGV driver shortage caused by Brexit & Covid-19, we have taken the decision with Veolia to temporarily merge recycling and rubbish collections at some blocks of flats across Merton. Been brilliant collecting rubbish and have kept up key services amazingly during lockdown. Their communications and website could provide clearer information. endobj Get the latest news and information about the topics that interest you, straight to your inbox. Ms B complains the Council has failed to deal with a bamboo plant growing on recreational parkland which has spread into her and her neighbour's garden. The Council took far too long to complete adaptations to Miss T's home. Verified account Protected Tweets @; Suggested users 1. file:///tmp/www.merton.gov.uk/foi. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. Make sure you are registered to vote and have an accepted form of photo ID to take with you. Mr C complains about the way the Council responded to his reports of planning breaches at a neighbouring property. "I hate it. Just to add insult to injury was told he is being very understanding and helpful.. Extortionate parking costs, up to 23:00 hours, 5 days a week. Data returned from the Piano 'meterActive/meterExpired' callback event. Find out more about presenting your bins on collection day. We aim to respond to all requests under Waste and Recycling - Melton Borough Council. Please see If you have a complaint about the editorial content which relates to | Initial complaints should be directed to Merton Council directly. number of complaints regarding large amounts of waste on private land, as TEXTILES recycling is NEVER collected, just discarded into a road.. Over and over and over again.. Called to ask for help, and after telling that I am disabled and house bound , was told to collect the bag and put it away till next week ! If you are dissatisfied with the response provided you can "We need Merton Council and its contractors who are paid millions to take urgent action to address this major and ever worsening issue. Leave feedback or a compliment. The Ombudsman has found no fault. He says the Council's complaint response was poor. In response to the petition, Veolia said that their waste teams return more often if the bins are reported as overflowing. Report a missed bin collection - GOV.UK Home Housing and local services Recycling and rubbish Report a missed bin collection Check your council's website to report a missed bin. contact the editor here. If you have any queries or concerns about this please contact us. contact IPSO here, 2001-2023. ARCHIVED List of fixed penalty notices and prosecutions, Seizing vehicles used to commit waste offences, Report all other trolleys to us as fly-tipping, Do you recognise these fly-tippers? Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. Residents across the London Borough of Merton have signed a petition to waste company Veolia and Merton Council to combat the volume of rubbish and increase of flytipping in the area. Borough-wide outrage over rubbish increase, 'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. Veolia operates the street cleansing service covering over 10,000km of roads across the four boroughs of the South London Waste Partnership in Croydon, Kingston, Sutton and Merton," said a spokesperson. You can also download a printable, personalised calendar, except if you live in a flat with communal (shared) bins. councils land. Feels like I'm on the phone to them all the time about waste collection. Smelly nappies anyone? Merton Council said they are launching a "Keep it Clean" campaign to help tackle the issue. Council Tax is too high just compared to Wandsworth council which is just neighbouring. However it was noted that the number The Ombudsman does not uphold the other parts of the complaint because there is no fault in the Council's actions. "My investigators have found that your council has been slow to implement the recommendations we made in some cases," the Ombudsman's chairman Michael King wrote to the council. No one turned up, all my items are still outside my front and it's bin day tomorrow. had logged the same issue. poochon puppies for sale in nebraska; Tags . In response to questions, the provided, please forward this message to [email address] 6 September 2021 in Environment, Environment and Regeneration . The council website says that you have to go to Magistrates court to do this, and risk paying an even higher fine. the Council has agreed a suitable remedy. Environmental Health: 020 8545 3212. Actions Follow 1 follower There is no empathy or support from Merton! Noise Nuisance: 020 8545 3025. Mrs Y complains about the Council's lack of transition planning for her son, X, who has recently turned 18. WHEN THEY DROP/ LITTER MITCHAM TOWN CENTRE WITH CHICKEN BONES CIGARETTE ENDS AND REST ITS OK BY THEY CROOKED CRIMINAL ENVIRONMENTAL HEALTH OFFICIALS. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Don't even consider discounted rates. We continue to make proactive and preventative steps to tackle litter and fly-tipping on our streets. Complaints are only taken about waste on public land. If its not collected today, I ll have to haul it all back in. The Council is at fault as it did not consider the cumulative effect of the decrease in on-street parking when it approved new dropped kerbs in a controlled parking zone (CPZ). Please note a further warning letter will be posted around the surrounding area of the incident. It is a London borough council, one of 32 in the United Kingdom capital of London. Help us protect your right to hold public authorities to account. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. It is a London borough council, one of 32 in the United Kingdom capital of London. The officer dealing with your request has asked for clarification on the to the changes within the Waste Collection Service and the I'm absolutely stressed and fuming!!! Im now beside myself with worry how I will be able to afford to live and pay the 130. Telephone. On top of that, for unknown reasons the recycling centre is not accessible during weekends except for two hrs on Sat morning if you're driving a hired mini van instead of a car (as if the point is the vehicle, not the waste). Mertons deputy leader and cabinet member for finance, Councillor Mark Allison, said:Although this year's independent survey of residents has shown satisfaction with the council rising, with 70% saying they are satisfied, any concernsraised with us are taken seriously. New customers. Suggested companies are based on peoples browsing tendencies. Merton is divided into 20 wards, each electing three councillors. IF your thnking of renting or letting your property to this council , please take my Following advice, 1 if you want to gain grey hair or a bald head this is the place for you2, if you want to fall behind finanicail payments this is the place for you3 if you want your marrige to break down this is the place for youPlease dont let your proppety to them, the landlords private rental department or any other department. It was currently being assessed whether The Council has agreed to send a revised invoice. You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to youConsidering how much the council tax is, it's just not worth it. web site at [1]www.merton.gov.uk/foi. She also complains about the way the Council handled her complaint about this matter. I apologise and offer to pick up the cigarette butt and put it in the bin. Established in 2008. regularly, and which is signposted from the Open Data pages of our web Merton is divided into 20 wards, each electing three councillors. If you live in a flat above a shop you may have time-banded collections, which means you can only put out your recycling and rubbish at certain times of day. Details for Christmas 2023 will be published in December. of complaints and member enquiries had now reduced to expected Another resident, who lives on Kingsley Road, told Wimbledon Times: "We are drowning in filthy streets and fly-tipps and the council seem to look away. If you subscribe to the garden waste collection service you can find your collection days using the link above. Ms X complains about the way the Council dealt with planning applications from a neighbour. Verification can help ensure real people write reviews about real companies. Download merton council refuse collection complaints. It has agreed to apologise and pay her 250. HJ DU21K_93gFg2&gRC?s~&i"n~6r+om63T2A7z&]lITirW )Lil7 cEyog$vs&}3^n.g~*.M|.S4%;"=~&fF%.CZe{/710S)k7HRrO|}f&R6V/fou]]" nI ):(nv;yrCDkQpZM.me0Ujln%cs_o+o"#ga]ld+HM |VO2de]]m!qTw#"laP1H\iBp{3AzoJl&G_f[Jt';"g"dLwpT;kzKJDNuj*3^[Xm,&}v[6"dz_5bb9cEU86 The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. We clean our streets and pavements regularly andcarry out weekly checks for build-ups of litter. We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. We will respond within 10 working days of receiving it. 4 0 obj reason, such as dogs barking, loud music, or equivalent). The Ombudsman considers the agreed actions of an apology, improvements to the Council's procedures and a proper assessment of the site with the outcome being provided to Mr C is enough to remedy his injustice. The Council has agreed to apologise for this. All rights reserved. 0. We also ensure all reviews are published without moderation. The Council will consider this issue for every future application in this CPZ. Report a problem with this page. Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. In this conversation. The Ombudsman recommends the Council reviews its procedures to ensure similar problems do not reoccur. "Merton Council is charging for the items to be picked up so now people come to our road and dumb their rubbish and flytip," she said. This must be extraordinarily lucrative, even after they have paid their staff for what must be mind numbing jobs, consisting of responding to PCNs to reject them. back to the council to enable the correct process to be followed. Printed from https://www.whatdotheyknow.com/request/merton_nuisance_complaints on May 02, 2023 10:11. To try and reduce the number of further FOI requests received, the council If you live in a larger household, or you have a medical condition that means you generate additional non-recyclable waste, you can request one additional recycling container or a larger brown wheelie bin for your non-recyclable waste. a method to determine when complaints were chasing progress on The Ombudsman has found the Council was at fault for failing to deal with Ms B's request in a timely manner and for not keeping her properly updated on the actions it took in response. x[raf7xJ}HHM put out your rubbish and recycling correctly, Putting your recycling and rubbish out for collection. And with how it managed the complaint. This was the response that I received. Once we have received your complaint, a departmental complaints officer will acknowledge your complaint within five working days of receiving it. Tell us if you feel the service you received should have been better, or if you feel the Council or an officer of the Council has done something well. Mr X complains about the way the Council handled his homelessness application. Merton Borough Council, Download a zip file of all correspondence. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. If your rubbish or recycling was not collected, we will return to collect it if you: If you did not present your rubbish and recycling correctly, or your collection day was more than two days ago, please don't report this to us, as we will not be able to return to collect it before your next scheduled collection day. Put your bins, boxes and caddies out before 6:00 am on the morning of your collection. You can also appeal to the Information Commissioner at: Information I wish government wouldn't support this crappy local organization as they only taking money and not giving anything in return! Mr X complains the Council missed waste collections between May and July 2018 and collected a bulky item collection two days later than agreed. "There have also been cases here it has taken too long to respond to our enquiries or where your responses have not addressed matters fully. 5AF. Genuinely the worst council in London! localoffer@merton.gov.ukFSD@merton.gov.uk By: Post, Local directories administrationc/o Early Years, Childcare and Children's Centres ServiceMerton Civic CentreLondon RoadMordenSM4 5DX. i|Yux/Vp2a,ST[L"De/xKQoC4Jpa*8KgdWs|{KB`Rhp)VFyV#T5X ^L{r\_k9z-kZ1t.8 +-,B N\Lv8aE&W\7tR'r9.pUj,bC2P> -IZ^"UQl]FySaI%3cuBKVn$89O#:}xmVHBu9X`qRo/8yRt&7TuoF:Ml^pX +Z" gA7^n\@'%"hMQYSe ck0qfv;6}{4lUx]E8#F!,hae:[",AfnnF0Roc{8!UQ>O+>y(ZD|fdJ4mHLyYH7&[|YbV";iBLx:B-j3 Fm2 is looking to increase the amount of information that it publishes Based on their experience of the service delivered by our service provider (Veolia) 71% of residents felt satisfied with the collection service, however 40% of households confirmed that they had. To clarify, I would like to know the number of complaints regarding large amounts of waste on private land, as opposed to fly tipping. Problems with this page? a case management system could be used to manage these Collection days for rubbish, recycling and garden waste | Merton Council Home Rubbish and recycling Collection days for rubbish, recycling and garden waste Check your. We have now considered your information request as set out below. Waste collection is literally a joke here. <>stream The Council should apologise for not responding to one of Ms J's complaints. Comments have been closed on this article. ", MORE:'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. This website and associated newspapers adhere to the Independent Press Standards Organisation's The Ombudsman has found fault by the Council as it did not keep adequate records, unreasonably delayed responding to Mr C's most recent report and failed to provide proper reasons for its decision not to take further action. Those ads you do see are predominantly from local businesses promoting local services. This is not in accordance with the requirements of the law and guidance. Kind regardsDavid BelloCustomer Care Team. That is why, in order to maintain high satisfaction levels, the council has put robust procedures in place since this data was produced to ensure the Ombudsmans timescales are met and complaints are dealt with.. These adverts enable local businesses to get in front of their target audience the local community. <> Rubbish and recycling Report a missed rubbish or recycling collection If your rubbish or recycling was not collected, we will return to collect it if you: presented it correctly and at. Thank you for your email message. presented it correctly and at the right time, report it after our crew have completed collections in your area, or after 10pm on your scheduled collection day, whichever is sooner.